Question 1

Is rescheduling and cancellation available for appointments?

Accepted Answer

Yes, both rescheduling and cancellation options are available, allowing customers to manage their appointments with ease. This feature ensures flexibility and convenience for both your team and clients.

Question 2

Can I integrate with other third-party apps for purchasing phone number?

Accepted Answer

If your business already has an existing phone number, you can simply forward calls from your current number to a Plivo number, which allows you to leverage the scheduling bot’s functionality without needing to purchase a new phone number.

Question 3

Can a human be looped into the conversation for a callback?

Accepted Answer

Yes, our scheduling bot allows you to loop in a human agent into the conversation. This feature ensures that a real person can follow up on specific queries or appointments, delivering a more personalized and seamless customer experience.

Question 4

Will I receive an email confirmation once an appointment is scheduled?

Accepted Answer

Yes, once an appointment is confirmed, we will send a confirmation notification. If the appointment was scheduled via chat, you will receive an email confirmation. If it was scheduled via a phone call, an SMS confirmation will be sent.

Question 5

How can I gain access to custom features or API integration?

Accepted Answer

If you require custom features or API integration, we offer this through our Enterprise Plan. This plan is tailored to meet the specific requirements of your business, including custom API access and feature requests. Please get in touch with us for further details and a personalized pricing structure.

Question 6

Is there a free version of the scheduling bot available?

Accepted Answer

Yes, we offer a free Trial Plan that provides essential features. With this plan, you receive 1 scheduling bot, 20 minutes of usage per month, and the ability to manage unlimited appointments.

Question 7

Can I add additional members to my plan?

Accepted Answer

Absolutely. Both the Basic and Pro plans allow you to expand your team by adding more members. Each additional member can be added at a cost of US$5 per month. This flexibility ensures that as your team grows, your scheduling bot can scale with you.

Question 8

Do you offer a money-back guarantee after the purchase?

Accepted Answer

Yes. If at any point you're not satisfied with our product or service, you can cancel your subscription and get a refund based on our company refund policy.(https://www.sawalai.com/refunds)

AI-Powered Scheduling Bot for the Automobile Industry

Our bot simplifies the process for car dealerships, service centers, and automobile businesses. With this solution, customers can book services at their convenience, while businesses improve operational efficiency and enhance customer experiences.

Features

24/7 Scheduling Access

Automated Notifications

Real-Time Availability

Google Calendar Integration

Secure and Compliant

Customizable Workflow

Comprehensive Customer Support

Custom API Access and Feature Requests

Scalable Team Access

Solutions

Frequently asked questions